11 cricket FAQ — Detailed Answers on Mobile, Bonus and Withdrawal
This page organises the most frequently asked questions from 11 cricket users into five sections — playing on mobile, security and privacy, welcome bonus, customer support, and withdrawal questions. Each answer provides specific information so you can make decisions easily. If you do not find the answer to your question, our 24/7 support team is always ready.
For ages 21+
Support in Bengali
SSL Encryption
bKash and Nagad Support
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If you are new to 11 cricket, visit the 11 cricket Login page to learn the steps for accessing your account. If you enjoy slot games, check out the 11 cricket Slots section — it has hundreds of games from PG Soft, JILI and Pragmatic Play. If you have questions about the casino experience, you will find detailed information on the 11 cricket Casino page.
Playing on Mobile
If your connection drops suddenly, 11 cricket's server saves the result of that round. When you reconnect and return to the game, you will see whether the round was completed and whether any winnings have been added to your account. There is no risk of data loss because all records are stored on the server, not on your phone. That said, playing on a stable connection gives you a smoother experience.
11 cricket works on both Android and iOS. The site runs on Android 8.0 and above and iOS 13 and above. You can also play in a browser on older budget phones, though devices with less RAM may experience slight delays in live casino games. For the best performance, use the latest version of Chrome or Safari.
First, clear your browser cache and cookies: in Chrome, go to Settings > Privacy > Clear browsing data and select "Cached images and files". Then refresh the page. If the problem continues, close the browser and reopen it, or restart your phone. If you are using the app, clear the app cache, or uninstall and reinstall the app.
No, the app is not required. 11 cricket works fully in a mobile browser — slots, live casino, cricket betting, everything. However, 11 cricket Android and iOS apps are also available and can be downloaded through official channels. The app offers faster login and convenient notifications. Push notifications are not available in the browser, but the quality of play is the same.
Playing on mobile data is completely safe because 11 cricket uses SSL encryption. On data usage: slots and card games use relatively little data, but live casino games (Evolution or AE Sexy) stream HD video and therefore use more. Playing on a good Wi-Fi connection is faster and removes any concern about data bills.
Security and Privacy
Yes. 11 cricket uses SSL (Secure Socket Layer) technology, which encrypts all data exchanged between your browser and the server. Your name, mobile number, banking details and transaction history cannot be seen by any third party. When you see the padlock (🔒) in your browser's address bar, your connection is secure.
Phishing sites often use slightly altered domains (such as "1cricket" or "11criccket"). Always read the full URL in your browser's address bar and confirm it is 11cricket.cam. Instead of clicking links seen in social media ads, type the address directly. If a site promises a bonus or free money before you even log in, it is very likely fake.
No, never. No 11 cricket staff member will ever ask for your OTP, bKash or Nagad PIN, password, or card number — not even when providing support. If anyone asks for this information by phone or chat, end the conversation immediately and report it to 11 cricket's official support. Use your OTP only to confirm your own login or transactions.
Use a password of at least 10 characters that combines uppercase letters, lowercase letters, numbers and special characters (such as @, #, !). Avoid simple choices like your own name, date of birth, or "password123". Do not use a password on 11 cricket that you already use elsewhere. Changing your password every few months is a good habit.
Welcome Bonus
Yes, a bonus can be cancelled. However, cancelling a bonus will also cancel any winnings that came from that bonus. If you have already played with the bonus funds and won something, calculate carefully before cancelling. For details on cancelling a bonus or wagering requirements, visit the Terms and Conditions page or contact live chat.
11 cricket's welcome bonus has a set time limit. If the wagering requirements are not met within that period, the bonus and any winnings from it will be cancelled. The countdown starts once the bonus is activated. Since the welcome bonus is up to 200% up to ৳15,000 with wagering of 10 times the bonus amount, it is important to start playing on time.
Generally, slot games (such as PG Soft, JILI, Pragmatic Play) count directly towards wagering. Live casino and cricket betting may count partially or fully, depending on the bonus terms. For accurate information, check the responsible gaming section and the detailed bonus terms.
No. 11 cricket's welcome bonus is given only once per person. Attempting to open multiple accounts using the same device, IP address, or payment method may result in account closure and forfeiture of any funds. All benefits are available through a single account.
Wagering means you must place bets totalling 10 times the bonus amount. Example: deposit ৳1,000 and receive a 200% bonus of ৳2,000, giving a total balance of ৳3,000. To withdraw the bonus, you must wager ৳2,000 × 10 = ৳20,000. Another example: deposit ৳15,200 and the bonus will be capped at ৳15,000, giving a total balance of ৳30,200, with wagering of ৳15,000 × 10 = ৳1,50,000.
Customer Support
Yes. 11 cricket's support team provides service in both Bengali and English. All types of issues are resolved in Bengali, keeping Bangladeshi players in mind. Whether you write in the chat or by email, you can write in whichever language you are comfortable with — writing in Bengali will still get you a quick response.
Before contacting support, have your account username or registered mobile number ready. For transaction-related issues, provide the transaction date, amount and method (bKash, Nagad, etc.). For game issues, provide the game name and when the problem occurred. Having a screenshot speeds up the resolution.
Yes, 11 cricket's support is active 24 hours a day, 7 days a week. You can connect via live chat at any time — at night, at dawn, on public holidays, or on a BPL match night. For urgent matters, live chat is the fastest option. You can also contact by email, though responses may take a little longer than chat.
There are currently two main support channels: 24/7 live chat (inside the site or app) and email. There is no phone or WhatsApp support — if someone calls you claiming to be 11 cricket support, it is fake. You will find the official contact details on the About Us page.
Withdrawal Questions
The minimum withdrawal amount from 11 cricket is ৳1,000. This same minimum applies to all methods — bKash, Nagad, Rocket, Upay and bank transfer. The minimum deposit is ৳500. Having your account verified before submitting a withdrawal request speeds up the process.
Pending means the request is being processed. Withdrawals from 11 cricket generally take between 30 minutes and 3 hours. If more time than that has passed, contact live chat with your transaction ID and date. If your account verification is not complete, the withdrawal may be held up.
Yes, but conditions apply. To withdraw winnings from a bonus, you must first meet the wagering requirement. For the welcome bonus, you must wager 10 times the bonus amount. Example: if you receive a ৳2,000 bonus, wager ৳20,000 before withdrawing. Once the requirement is met, winnings above the bonus cap can be withdrawn. 11 cricket VIP members get faster processing.
Yes. At 11 cricket, withdrawal requests can be submitted every day at any time. Requests are accepted at night, on Fridays, and on public holidays. They are processed within 30 minutes to 3 hours, just as on regular days. For bank transfers, however, the bank's working-day restrictions may apply.
Withdrawals from 11 cricket to bKash, Nagad or Rocket generally complete within 30 minutes to 3 hours. The process is faster when your account is verified and bonus requirements have been met. Funds are sent to your registered bKash number — sending to a different number is not possible. If there is a problem, let live chat know.
Still have questions? We are always here
If you did not find the answer on this page, speak directly with the 11 cricket support team.
Support is available in Bengali and English — day or night, at any time.
24/7 Live Chat
Email Support
Bengali & English