11 cricket's Privacy Policy
Your personal information is very important to us. This policy explains what information we collect, how we use it, and how we keep it secure.
Introduction and Scope
11 cricket (https://11cricket.cam) is an online betting and casino service platform. This privacy policy applies to our website, mobile application, and all related services. When you open an account on 11 cricket, use our services, or contact us, the terms of this policy take effect.
Before reading this policy, we recommend you read our Terms and Conditions, as both documents together define the legal relationship between you and us. This service is for individuals aged 21 and above only.
We place the highest importance on user privacy. Before collecting any information, we ensure it is necessary for the operation of the service and is limited to the purposes described in this policy.
What Information We Collect
11 cricket collects several categories of information, each described in detail below.
2.1 Information You Provide Directly
Information you voluntarily provide when registering an account includes:
- Full name, date of birth, and nationality
- Mobile number and email address
- Username and password
- Documents submitted for identity verification (such as a copy of your national ID or passport)
- Payment information provided during deposits and withdrawals (bKash, Nagad, Rocket, Upay, or bank transfer details)
2.2 Automatically Collected Information
When you use our platform, certain technical information is collected automatically:
- IP address and device identification details
- Browser type, operating system, and device model
- Session logs, page view history, and service usage patterns
- Information from cookies and similar tracking technologies
- Transaction history and gaming activity logs
2.3 Information Received from Third Parties
For identity verification, fraud prevention, or payment processing, we may receive a limited amount of information from trusted third-party services. Applicable laws and agreements are followed in such cases.
Purpose of Using Information
11 cricket uses your information for the following purposes:
3.1 Account Management and Service Delivery
- Creating, verifying, and maintaining your account
- Processing deposits and withdrawals
- Maintaining records of gaming history and transactions
- Applying bonuses and promotional offers
- Providing customer support via 24/7 live chat and email
3.2 Security and Compliance
- Detecting and preventing fraudulent activity and money laundering
- Verifying the age limit (21+) and ensuring responsible gaming
- Meeting applicable legal obligations
- Monitoring the security of accounts and transactions
3.3 Communication and Improvement
- Sending important account-related notifications
- Analysing user experience to improve service quality
- Sharing relevant promotional information with your consent
Last Updated: This privacy policy has been most recently revised. Registered users will be notified in advance of any significant changes.
Data Security Measures
11 cricket uses industry-standard technical and administrative measures to ensure the security of your personal information.
All communications on our platform are encrypted using SSL (Secure Sockets Layer) technology. This keeps all data exchanged between your browser and our servers secure.
Collected information is stored on secure servers and can only be accessed by authorised staff on a limited, need-to-know basis. Payment information is processed in a separately secured environment.
User passwords are never stored in plain readable form — industry-standard hashing algorithms are used. OTP-based verification further strengthens login security.
However, no digital system is completely free of risk. We therefore ask you not to share your account password with anyone and to log out after using an unfamiliar device.
Disclosure of Information to Third Parties
11 cricket does not sell or rent your personal information. However, information may be shared in the following limited circumstances:
5.1 Service Provider Partners
We use trusted third-party organisations for payment processing (bKash, Nagad, Rocket, Upay, and bank transfers), identity verification, or technical infrastructure management. These organisations may only use the information for the specified purpose and are contractually bound to maintain confidentiality.
5.2 Legal Obligations
If disclosure of information is required as part of a court order, government directive, or legal process, we will do so in accordance with applicable law. In such cases, we will make every effort to notify you in advance, unless legally prohibited from doing so.
5.3 Business Transfers
If there is ever a change in ownership or management of the platform, user information may form part of that transfer. In such cases, the new party will be bound to comply with the terms of this privacy policy.
5.4 Disclosure Based on Consent
Outside the cases described above, your information will not be disclosed to any third party without your explicit consent.
Cookies and Tracking Technologies
11 cricket uses cookies and similar technologies to improve your browsing experience and ensure the platform functions correctly.
6.1 Essential Cookies
These cookies are essential for the basic functionality of the platform. Tasks such as keeping login sessions active, security verification, and saving language preferences are handled through these cookies. They cannot be disabled.
6.2 Analytical Cookies
We analyse user behaviour to understand which parts of the service are used most or where improvements are needed. This information is processed in aggregated form and is not used to identify any individual.
6.3 Cookie Controls
You can limit or delete cookies from your browser settings. Please note, however, that disabling essential cookies may cause some parts of the platform to not work correctly.
Your Rights and Controls
You have certain fundamental rights over your personal information, which 11 cricket respects.
7.1 Right to Access Information
You can contact our support team at any time to find out what information we hold about you. Upon a verifiable request, we will provide details of the stored information.
7.2 Right to Correct Information
If your account contains incorrect or incomplete information, you have the right to request a correction. This request can be made through the support team.
7.3 Right to Delete Information
In certain circumstances, you may request the deletion of your personal information. However, due to legal obligations, some information may need to be retained for a specified period. You can find our contact details on our About Us page.
7.4 Opting Out of Marketing Communications
To stop receiving promotional emails or notifications, use the unsubscribe link in any message or contact the support team. Essential account-related notifications cannot be turned off.
Data Retention Period
11 cricket retains your personal information only for as long as it is necessary. While your account is active, information is retained to provide the service and maintain security.
Even after an account is closed, certain information (such as transaction records and identity verification documents) may be retained for a specified period in accordance with applicable law, for the purposes of legal obligations, dispute resolution, and fraud prevention. Once those purposes have been fulfilled, the information is securely deleted or anonymised.
Protection of Minors
All services on 11 cricket are exclusively for individuals aged 21 and above. We do not intentionally collect information from anyone under the age of 21.
Age is verified at the time of registration, and in cases of doubt, age is confirmed through identity documents. If we become aware that a person under the age of 21 has opened an account, that account and all associated information will be deleted immediately. Read our detailed Responsible Gaming guidelines.
Policy Changes and Updates
11 cricket reserves the right to amend this privacy policy as needed. For any significant changes, we will notify registered users in advance via email or an in-platform notification.
Continued use of 11 cricket services after a change has been made will be taken to mean that you have accepted the revised policy. We therefore recommend reviewing this page from time to time.
If you have any questions about this policy, please contact our customer support team. You can also visit our FAQ page for answers to common questions.
Contact Information
If you have any questions or requests regarding the privacy policy, please contact us using the details below. Our support team is available 24/7 in both Bengali and English.