Play safely and responsibly at 11 cricket
A big part of enjoying gambling is staying aware of your own limits. 11 cricket provides various tools, limit-setting options, and round-the-clock support to keep you protected.
Why responsible gambling matters
11 cricket believes that gambling for entertainment is healthy only when it is controlled and planned. Whether it is casino games or sports betting, it is important to set a fixed time limit and a spending limit. Our platform is run not only to provide entertainment, but also with your overall wellbeing in mind.
Making decisions driven by emotion or pressure while gambling, repeatedly depositing in the hope of recovering losses, or losing focus on family and work — these can be the first signs of problem gambling. Our Terms and Conditions include detailed responsible gambling guidelines that every user should read.
Through your account at 11 cricket, you stay in control of your own gambling. Setting deposit limits, managing session time, and taking a temporary or permanent self-exclusion when needed — all of these options are in your hands.
Tools for setting your own limits
After logging in to 11 cricket, go to Account Settings to set any of the limits below. The 24/7 live chat is always ready to help.
Daily deposit limit
Decide in advance the maximum amount you will deposit each day. Once the set limit is reached, no further deposits will be possible for that day.
Session time limit
Set how long you will play in each session. When the set time is up, you will be logged out of your account automatically.
Temporary break
You can temporarily close your account for anywhere from 24 hours to 30 days. During this time, no login or transactions will be possible.
Permanent self-exclusion
If you feel that gambling is having a negative effect on your life, you can request to close your account permanently. This is the highest-level protection option.
Gambling history review
You can view your complete history of bets, wins, losses, and deposits. This helps you understand your own gambling habits.
Contact the support team
Share any concerns directly with the support team. Help is available 24/7 in Bengali and English via live chat or email.
For ages 21 and above only
To register at 11 cricket and take part in any form of betting or casino activity, you must be at least 21 years old. Providing your correct date of birth when opening an account is mandatory. Operating an account on behalf of someone under 21, or using their details, is strictly prohibited.
Recognise the warning signs of a problem
If any of the following apply to you or someone close to you, consider seeking help.
Chasing losses
Repeatedly increasing bets or making new deposits to try to recover lost money is a dangerous habit.
Losing track of time
Not realising that hours have passed while gambling, or being unable to stop.
Strain on relationships
Gambling causing problems in relationships with family, friends, or colleagues.
Growing financial pressure
Spending money on gambling by cutting essential expenses or borrowing.
Effect on mood and mental health
Feeling intense anger or depression after a gambling loss, or finding no enjoyment in anything outside of gambling.
Hiding gambling habits
Concealing your betting habits, the amount you have lost, or the time you spend gambling from family or friends.
11 cricket's commitments
We are not just an entertainment platform — protecting our users is equally important to us. 11 cricket upholds the following commitments.
- Age verification is used to prevent anyone under 21 from accessing the platform.
- Self-exclusion requests are processed on a priority basis.
- Limit-setting tools are always available free of charge.
- Our support team is available 24/7 in Bengali and English.
- Gambling history and account information are kept fully secure and confidential.
- When suspicious or risky activity is detected, we proactively notify the user.
- No promotional communications are sent to users who are under self-exclusion.
- To learn more about how your personal data is protected, read our Privacy Policy.
Where to get help
Acknowledging a problem takes courage. You can get help from any of the sources below — in complete confidence.
11 cricket live chat
Chat with us live in Bengali or English, 24 hours a day, 7 days a week. Get immediate help with self-exclusion or setting limits.
Contact by email
You can write to the support email with full details. The team responds promptly in Bengali and English, and all information is kept completely confidential.
Family and friends
Talk openly with the people closest to you. Support from family and friends can make a real difference in overcoming problem gambling habits.
Professional advice
Talking to a mental health specialist or counsellor can be very effective. Mental health services in Bangladesh are now more accessible and affordable.
Contact 11 cricket directly for support — via live chat or email. Our support team works in Bengali and English, 24 hours a day, 7 days a week. If you have more questions about our services, you will find answers on our FAQ page.